Return Policy

When you buy from ryans.ae we want you to be happy with your purchase. So, if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.

Bought from Ryans.ae? Here is everything you need to know:

Our refund policy
If any of our products fall below the standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

•  Return request must be made within 2 days of the order delivery

•  The product should be in the same condition as you received it

•  Product package should be intact as received, including price tags, labels, original packing, freebies and accessories. Basically, nothing should be missing from the package you receive.

•  Products should have 'Retail Packaging' (Sealed/Closed Box) and still be with its Original Seal 

•  Product should not be used or damaged

•  Product should not be from a specific category like customized/tailored or made to order products such as customized gift items, products marked as “Special Order” or print production jobs.

•  Defective products that are covered under manufacturer's warranty and Products should not be tampered with or have missing serial numbers
   

Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within a 2 day period if the product is found to be Faulty,  in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact - office@ryans.ae)
After the 2 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Ryans.ae customer support can assist in directing you to a Ryan's International LLC location, so that after sales service with the supplier can be arranged. (where applicable)
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.
 
Courier delivered products
If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.

How to exchange or replace a product
In case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.

Delivery charges
If you have told us you're going to return all of your order within three working days of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after the three working day period, your delivery charge will not be refunded and further charges for uplift may apply.

Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we've received your returned product on Ryan's approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.
 
Electrical and Electronics returns
All the cables and connections must be intact with proper manufacturer packaging and
labels, Manufacturer warranty only applies for 6 months from the date of purchase.
Additionally, the product has to be returned within 2 days for the purchase date.